Catalyst Sport Sciences Inc. Privacy Policy

Catalyst Sport Sciences Inc. Privacy Policy

Last Updated: July 11, 2025

  1. Our Commitment to Your Privacy

Catalyst Sport Sciences Inc. (“Catalyst“, “we“, “us“, “our“) is dedicated to protecting the privacy and security of the personal information of our athletes, clients, and website users (“you“). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, www.catalystsportsciences.com (the “Site“), register for or participate in our programs and services (the “Services“), or otherwise interact with us.

By accessing our Site or using our Services, you agree to the terms of this Privacy Policy. We will review this policy annually to ensure it remains current with regulations and best practices.

  1. What is Personal Information?

Personal Information is any information about an identifiable individual. This includes information that can be used on its own or with other information to identify, contact, or locate a single person. For Catalyst clients, this can include everything from your name and email address to your athletic performance metrics and health history.

  1. Accountability and Our Privacy Officer

We are accountable for all Personal Information under our control. We have appointed a Privacy Officer who is responsible for ensuring our compliance with this Privacy Policy and applicable privacy laws.

If you have any questions about this policy or wish to exercise your privacy rights, you can contact our Privacy Officer at:

  • Email: privacy@catalystsportsciences.com
  • Mailing Address: Catalyst Sport Sciences Inc. Attn: Privacy Officer 18 Boardwalk Avenue, Collingwood, Ontario  L9Y0B3
  1. The Personal Information We Collect

To provide our specialized Services, we need to collect certain Personal Information. We limit our collection to what is necessary for the purposes identified. We collect information in the following ways:

  1. a) Information You Provide Directly:
  • Registration & Profile Information: Name, date of birth, mailing address, email, phone number, and emergency contact details.
  • Athlete Performance & Health Information: To deliver our Services effectively, we may collect information about your training history, performance results, athletic goals, injury history, dietary restrictions/allergies, general health status, and other biometric or physiological data relevant to your athletic development. We will always seek your explicit consent for collecting sensitive health information.
  • Payment Information: Credit card details and billing information to process payments for our Services. This is managed through our secure third-party payment processors. We do not store your full credit card number on our servers.
  • Communications: Information you provide when you contact us with questions, feedback, or participate in surveys, contests, or promotions.

b) Information We Collect Automatically (Technical Information):

  • Cookies & Similar Technologies: When you visit our Site, we use cookies to collect information about your browser, device, IP address, and how you interact with our Site. This helps us improve user experience and analyze our Site’s performance. You can control cookies through your browser settings.
  • Usage Details: We may use analytics services, like Google Analytics, to understand traffic patterns and the effectiveness of our Services. This information is often aggregated and de-identified.
  1. Our Purposes for Using Your Personal Information

We use your Personal Information for specific, identified purposes:

  • To Deliver Our Services: To register you for camps and programs, design personalized training plans, monitor athletic progress, ensure athlete safety, and facilitate travel arrangements.
  • To Process Transactions: To process your payments for Services and send you confirmations and receipts.
  • To Communicate With You: To respond to your inquiries, provide support, and send important notices about your account or changes to our Services.
  • To Improve Our Services: To conduct research and analysis on an aggregated or de-identified basis to enhance our training methodologies and service offerings.
  • For Marketing and Promotions: To send you newsletters, offers, and information about new programs that may interest you, in compliance with Canada’s Anti-Spam Legislation (CASL). You can opt-out at any time.
  • To Meet Legal and Security Requirements: To protect against fraud, enforce our legal rights, and comply with our regulatory and legal obligations.
  1. How and When We Share Your Information

We do not sell, rent, or trade your Personal Information. Your information is only disclosed as described below:

  • With Service Providers: We share information with trusted third-party companies that perform services on our behalf, such as payment processing, data hosting (servers may be in Canada or the US), and email distribution. These providers are contractually required to protect your information and can only use it for the services we have contracted them for.
  • With Coaches and Teammates: Core aspects of your profile and performance data may be accessible to your designated coaches, trainers, and, where applicable, teammates participating in the same program, as this is essential for the collaborative nature of our Services.
  • With Partners and Sponsors: With your explicit consent, we may share your information with our partners (e.g., national sport organizations) or sponsors who may offer relevant opportunities.
  • For Legal Reasons: We may disclose your information if required by law, such as in response to a court order or subpoena, or if we believe in good faith that it is necessary to protect the safety of our athletes, staff, or the public.
  • In a Business Transaction: In the event of a merger, acquisition, or sale of Catalyst assets, your Personal Information may be transferred to the new entity, which would be bound by this or a similar privacy policy.
  1. Your Consent

Your knowledge and consent are required for the collection, use, or disclosure of your Personal Information.

  • Implied Consent: When you voluntarily provide information for an obvious purpose (e.g., giving us your email to receive information), your consent is implied.
  • Express Consent: We will always seek your express, opt-in consent (e.g., by checking a box) before:
    • Collecting sensitive health information.
    • Sharing your information with partners for marketing purposes.
    • Sending you commercial electronic messages (marketing emails).
  • Withdrawing Consent: You may withdraw your consent at any time by contacting our Privacy Officer. Please note that withdrawing consent may prevent us from providing you with certain Services.
  1. Privacy of Minors

Our Services are often intended for athletes under the age of 18. We require verifiable consent from a parent or legal guardian before collecting Personal Information from any individual under the age of 18. If we learn that we have collected Personal Information from a minor without such consent, we will take steps to delete that information immediately.

  1. Your Privacy Rights

You have rights concerning the Personal Information we hold about you.

  • Right to Access: You have the right to request access to your Personal Information.
  • Right to Rectification: You have the right to request that we correct any inaccurate or incomplete information.
  • Right to Withdraw Consent: As outlined above, you can withdraw your consent to our use of your information at any time.
  • Right to Challenge Compliance: You have the right to challenge our compliance with privacy laws.

To exercise any of these rights, please contact our Privacy Officer. We will respond to your request within 30 days.

  1. Data Security and Retention

We protect your Personal Information using robust physical, administrative, and technical safeguards, including encryption, firewalls, and access controls. However, no method of transmission over the Internet is 100% secure.

We will retain your Personal Information only for as long as necessary to fulfill the purposes for which it was collected, to meet our legal obligations, or to resolve disputes. When it is no longer needed, your information will be securely deleted or anonymized.

  1. International Data Transfers

Our service providers may be located outside of Canada, including in the United States. This means your Personal Information may be stored and processed in these countries and could be subject to the laws of those jurisdictions (e.g., the U.S. Patriot Act). By using our Services, you consent to this transfer, storage, and processing.

  1. Complaints

We are committed to resolving any privacy complaints. Please direct any complaints to our Privacy Officer. If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada.